Rudy Project offers a replacement lens program wherein they will replace any of their lenses for frames that are in the current year’s product catalog. They require you send in the lens you want replaced, and charge $29.95 per pair.
I just learned about this warranty program a couple weeks ago and thought I’d give it a whirl. I sent in two pairs of lenses for my Rydon spectacles.
One pair was ImpactX Photochromic Black. These were one of the two original sets of lenses I bought with the Rydons in 2011. Prior to my shine job, these were what I kept mounted in the Rydon chassis most of the time, with the RX carrier behind them. The lenses had some noticable scratches on them, I think caused by my face, the RX carrier, ImpactX lens, and other people’s fists all coming into loving embrace.
The second pair was ImpactX Photochromic Laser Red. These are the ones I’ve used almost everyday for the past 4.5 years. These had some minor scratches on them from normal use – nothing that was noticeable when worn, but I figured as long as I was sending a package in for warranty I’d include these.
I classify both of these lenses as critical equipment, so I already had a spare pair of each. I was prepared for a long wait, or for Rudy to reject my claim because both lenses were still usable as is.
I put both lenses in a padded envelope, with a check for $59.90, and dropped it in the mail last Monday. The postage cost me $3.42. Today, nine days later, I received a package with two new lenses.
Purchasing those two lenses would cost $209.98. There’s a lot of ridiculous markup in the eyewear industry, but knowing that I can easily replace my Rudy lenses for about 30% of their MSRP makes me happy to continue to do business with Rudy. In past years I’ve looked at third parties, such as Revant, to expand my lens collection with less money. But now I can’t say that I have any interest in purchasing lenses from anyone other than Rudy.